Can HawksNest send goods interstate or overseas?
We will send your purchase to anywhere in Australia and most countries in the world. We recommend sending it to an address where someone will be there during the day (e.g. your work). If this is not possible, a card will be left stating that your parcel is ready to pick up at your local post office. We will always endeavour to fill your order as quickly as possible.
Depending on the postage option you have selected in your shopping cart and your order has been despatched (notified through an email), delivery of your parcel can be expected after 3-4 business days within Victoria, 4-5 business days for all other interstate addresses, and up to 20-24 business days for International orders. During busy periods, certain circumstances may cause the delivery of your order to be delayed, so please allow up to 10 business days for your order to arrive domestically.
In the event that you do not receive your order within the specified times above, we recommend that you check your local post office as your parcel may have been redirected without notice.
For all international orders, you may also need to fill out a customs form. Generally, additional costs such as duties, import taxes, and customs clearance fees will be incurred and this will the responsibility of the customer. These charges will depend on the import regulations for the country of destination. Customs is a government agency responsible for regulating shipments entering a country.
All international orders may be subject to an identification check, and HawksNest reserves the right to cancel any international order that does not provide sufficient proof of identification.
All shipments being sent to and from a country must clear customs first. To detemine approximately what these additional charges, please click here for estimated charges.
Important: Customs regulations vary by country and not all carriers ship to all locations.
For any issues, please contact HawksNest on (03) 9535 3011 or firstname.lastname@example.org and our friendly crew can assist.