Shipping Information

FREE SHIPPING POLICY

At HawksNest, we're proud to offer you fast shipping options including free standard shipping to major cities and to all other areas. This service is automatically applied to all orders over $150 at checkout.

Free delivery on orders over $150* within Australia only and exclusions apply such as framed memorabilia, all personalisation products and some bulky items as stipulated on the individual product.

PRIORITY POST

For those supporters that require their orders urgently we are able to offer our priority VIP service.

  • Your order will be despatched on the next available business day after placing your order (if products are in stock).
  • Your order will be delivered within 2-3 business days from despatch of your order* excluding WA and NT that may take between 3-4 business days.
  • Excludes international airmail -  available only for orders within Australia.
  • Cost for this service is a flat rate of $14.95 Australia wide depending on the size of your basket.
  • Priority shipping is not available in conjunction with any free shipping offers.
  • Priority Post is not available for memorabilia or personalised product.

*Delivery is to capital cities excl. WA & NT and major regional centres within Australia, other areas may take longer*

ORDER TRACKING

Your order will be delivered by one of our partner carriers including Australia Post e-parcel, Couriers Please, or Toll, depending on your selected products, your item’s origin and your choice of delivery method.

Once your order has been shipped, you’ll receive an email containing a tracking ID on how to follow your order’s journey to your door. Please allow 12 hours (after shipping occurs) for your parcel to register the tracking ID against your order, before attempting to track your parcel.

To track your orders journey click here

In the event an attempt by our carriers is made without delivery, a card may be left stating that your parcel is ready to pick-up at your local post office. We strive to personally deliver your items and obtain a signature. When no one is home to accept your parcel, or if the item can't be left in a safe spot, we'll leave a card to let you know where you can collect it. To collect your parcel, simply take the card, proof of ID (with signature), and proof of address to the Post Office listed on your card.

Please note that orders with multiple items will have items shipped individually and may arrive at different times. i.e personalised products and framed memorabilia items are sent from 3rd party suppliers, so delays may occur and will be delivered separate to other items purchased in the same basket.

Please note memorabilia items are sent using a courier service, associated memorabilia delivery costs will be applied upon checkout, and depending on your location you may be contacted for extra charges. Framed pieces must be sent to a residential address or work place, and cannot be delivered to PO Boxes.

CHANGING YOUR SHIPPING ADDRESS

We know you want your order fast so our team at the warehouse aims to process and pack your order as quickly as possible. This means that if you need to make changes to your shipping address, we can only do so if it hasn’t left the warehouse.

To change your shipping address, call us on (03) 9535 3011 or email hawksnest@hawthornfc.com.au with your order ID number and surname attached to order. 

INTERNATIONAL ORDERS

For more information regarding International Postage, please click here